FAQ
Frequently Asked Questions
Find answers to the most common questions about shopping with Easy Basic Creations.
What types of strollers do you offer?
We offer carefully selected baby strollers designed for comfort, safety, and everyday convenience. Our collection includes lightweight, travel-friendly, and family-friendly stroller options suitable for different lifestyles.
How long does shipping take?
Most orders are processed within 1–2 business days. Standard shipping within the United States typically arrives within 3–7 business days depending on your location and carrier availability.
Do you ship throughout the United States?
Yes. We proudly ship to customers across the continental United States. Shipping availability for Alaska, Hawaii, and U.S. territories may vary.
How can I track my order?
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number so you can monitor your delivery in real time.
Can I cancel or change my order?
Orders may be modified or canceled before they are processed for shipment. Please contact our customer support as soon as possible after placing your order.
What if my stroller arrives damaged?
If your package arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and photos of the damaged item so we can quickly resolve the issue.
What is your return policy?
We accept eligible returns for unused products returned in their original packaging within our return policy period. Please review our Return Policy page or contact our support team for complete instructions before sending any item back.
Are your strollers safe?
Yes. We prioritize products that meet applicable U.S. safety standards and are designed with your child's comfort and security in mind. Always follow the manufacturer's instructions before use.
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods available during checkout. All payments are processed using encrypted and secure technology.
How do I contact customer support?
Our customer support team is happy to help with orders, shipping, returns, or product questions during business hours.
Contact Information
Business Name: Easy Basic Creations
Website: easybasiccreations.com
Address:
11752 SW 237th St
Homestead, FL 33032
United States
Email: support@easybasiccreations.com
Phone: (386) 473-5268
Business Hours:
Monday – Friday: 10:00 AM – 5:00 PM
Saturday – Sunday: Closed